Polices
WARRANTY
Unless the description of a product indicates otherwise, Wyllys Auto Body Repair Inc. offers a 1-year warranty on all Wyllys Auto Body Repair Inc. Products returned which are not defective can be subject to a 30% restocking fee. Original shipping costs will only be refunded if the product is defective by fault of Wyllys Auto Body Repair Inc.
Please know in advance that our warranty is a parts warranty. This means that in such an event that a product is damaged in shipping or requires repair parts and/or full assemblies to later be sent or returned for any reason, Wyllys Auto Body Repair Inc. will only be responsible for the products associated with the warranty and will not reimburse the customer for their time spent. Only parts that are damaged will be replaced, not entire assemblies. Wyllys Auto Body Repair Inc. will provide remote assistance with warranty related issues, but will not supply labor, nor visit the customer's facility, to assist in warranty related matters.
WARRANTY & RETURNS
Wyllys Auto Body Repair Inc. does offer a non-transferable 1-year warranty on all Wyllys Auto Body Repair Inc. products. Other items are warranted as the product description states. Products returned will be subject to a 30% restocking fee and must be returned in new condition. Original shipping costs will be refunded at the sole discretion of Wyllys Auto Body Repair Inc. Customer is responsible for return shipping costs. Items purchased from outside the U.S. which require warranty will only be eligible for free replacement shipping to the nearest U.S. coast, leaving additional international shipping costs to be paid by the customer. LTL freight-ship items returned at Wyllys Auto Body Repair Inc. 's expense must be shipped from either a business location with forklift on site or dropped-off/picked-up at the customer's nearest truck terminal. Wyllys Auto Body Repair Inc. will not fund additional shipping services such as residential pickups/deliveries and/or lift gate loading/unloading services at the expense of Wyllys Auto Body Repair Inc.. . If the customer insists on additional shipping services, the customer will be responsible for the cost of requested services.
CANCELLATIONS
Cancellations by request of the customer are subject to a 3% cancellation fee. This charge covers the fees charged by your credit card company, which does not refund said fees when a transaction is cancelled. Because of this, the party responsible for the order cancellation is responsible for these fees.
INTERNATIONAL SHIPPING INFO
Free shipping does not apply on international orders. On all international orders the customer is responsible for all customs, duties, and taxes. We only offer international shipping to Canada and sadly, we must decline to ship to all other countries due to the large amount of government paperwork required to ship internationally.
SHIPPING DAMAGES
WYLLYS AUTO BODY REPAIR INC. understands that sometimes damages occur during shipping. Any freight damages must be declared to WYLLYS AUTO BODY REPAIR INC.in writing via email within 3 days from the time of delivery. Failure to do so will result in your claim being denied by the carrier. If our customer notices damage has occurred during transit the customer is encouraged to photograph any damage before accepting the shipment. For freight shipments the customer should notate on the bill of lading any noticeable damage at the time of delivery. Any damage, whether external or internal, should be reported to WYLLYS AUTO BODY REPAIR INC. within 2 days of delivery.
Claims made past 5 days are left open to the sole discretion of WYLLYS AUTO BODY REPAIR INC.. It is important that the customer notate damage on the bill of lading for freight shipments as failure to do so will result in the carrier's denial to honor a damage claim. In such an event, this failure to properly report damage upon delivery will result in all damages being the sole responsibility of the party signing for the shipment.